- How Do I Insert the Automatic Unsubscribe Link Into an Email?
The automatic unsubscribe link is already included in all of our standard templates. However, you can also insert the link into the email yourself, for example, by linking a certain word or sentence: e.g., "Unsubscribe here." Simply [...]
- How Can I Reactivate Unsubscribed Addresses?
You can reactivate unsubscribed addresses by going to Contacts –> Inactive Contacts and then clicking on the Type column. A menu will open up, with the unsubscribe type already prechecked. All you have to do is uncheck the box to [...]
- Can I Set or Create the Unsubscribe Page Myself?
It is possible to set a specific landing page as the unsubscribe page. After clicking the unsubscribe button, your contacts will be unsubscribed, then they will land on this page. You can do this by editing the unsubscribe link contained in your [...]
- How Does the Blacklist Function Work?
Blacklisting a contact or a domain means that that contact or a whole domain should NEVER receive any emails from you. You will find individual blacklisted contacts mixed in with regular unsubscribes in Inactive Contacts. You will find [...]
- How Can I Make Sure That Certain Users No Longer Receive My Newsletter?
There are three options: 1. If a user unsubscribes via the unsubscribe link in your email, they will no longer receive any newsletters. In this case, no further action is necessary. 2. You can create a list (e.g., Excel or CSV) [...]
- How Can I Find Out Why a User Unsubscribed From My Email?
You can access this information under reports. See Reports --> Activity --> Unsubscribers. [...]
- Where can I see who has unsubscribed from my newsletter?
There are two different ways to access this information. You can either view those who have unsubscribed under "Reports" --> "Activity" --> "Unsubscribers"... ...or under "Inactive Contacts", where you can search users by email [...]
- How can I manually unsubscribe a user?
You can do this by searching for their email address under: Contacts --> Active Contacts --> Advanced search. Click on the cogwheel icon next to their email address and select "unsubscribe" from the drop-down menu. "Unsubscribe [...]