The Most Popular Articles in Contact Management
- How Do I Insert the Automatic Unsubscribe Link Into an Email?
The automatic unsubscribe link is already included in all of our standard templates. However, you can also insert the link into the email yourself, for example, by linking a certain word or sentence: e.g., "Unsubscribe here." Simply [...]
- How Do I Export a List of Contacts?
You can easily download the data of active and inactive contacts from your contact lists. Select (all) your contacts by email address by ticking the box next to Email. As soon as at least one email address is selected, a small gear icon will [...]
- How do I manually import email contacts?
You can upload your contacts as a csv., xls., xlsx. (Excel) or ods. file. When importing your contacts, you can assign each column with the correct attributes, such as first name, email address, etc. To upload new contacts, go to the [...]
- Where can I see the bounces and unsubscribes from a particular campaign?
You can see both bounces and unsubscribes in the campaign report. Go to "Reports" --> "Activity" and you will see the relevant recipients under the "Unsubscribers" and "bounces" [...]
- How Can I Reactivate Unsubscribed Addresses?
You can reactivate unsubscribed addresses by going to Contacts –> Inactive Contacts and then clicking on the Type column. A menu will open up, with the unsubscribe type already prechecked. All you have to do is uncheck the box to [...]
- How Do I Select and Save Contacts to a Segment?
You can select recipients according to the attributes you have set up in your account. Click on the Contacts tab and navigate to Active Contacts. Click on Advanced Search. Here you can select which attributes you want to [...]
- How Many Mailing Lists / Groups / Segments Can I Create?
You can create and manage as many segments as you like. A segment is basically an advanced filter that lets you better target your campaigns to certain subgroups of your contact list. Contacts can be in multiple segments. You create segments in [...]
- Can I Set or Create the Unsubscribe Page Myself?
It is possible to set a specific landing page as the unsubscribe page. After clicking the unsubscribe button, your contacts will be unsubscribed, then they will land on this page. You can do this by editing the unsubscribe link contained in your [...]
- When importing new contacts, what is the necessary layout for the CSV or Excel file?
In the first row, insert the column headers - e.g. first name, email address, etc.The order of the columns is not important - you can organize these when importing your file. You can decide which attributes should be imported or not by [...]
- What Is a Contact's Quality and How Is It Measured?
You might notice the attribute Quality listed in your contact list. In this column, you'll see each contact has a number of stars selected, between 0 and 5. This is a measurement of your contact's engagement with your mailings. The more a contact [...]